Shipping policy
1. Standard shipping is $8, and free over $70
Standard shipping costs $8 on every order, and is free on orders over $70.
Express shipping is $15. Both rates are charged in US dollars and are calculated at checkout. We ship to addresses in the United States.
2. Orders placed before 12 PM Eastern Time are processed the same business day
Our order cutoff is 12 PM Eastern Time.
An order placed before that cutoff on a business day begins processing that day. An order placed after it, or at a weekend or on a public holiday, begins processing on the next business day. Weekends and public holidays are not business days.
3. We pack in one to two business days
Handling takes one to two business days from the point your order begins processing.
This is the time we spend picking, checking and packing the item, and it is separate from the time the carrier then takes. You will receive a confirmation email when the order is placed and a second message when it leaves us.
4. Standard transit runs four to eight business days
After we hand the parcel over, standard shipping takes four to eight business days to arrive.
Express shipping arrives sooner; the exact figure depends on your address and is shown to you at checkout. Adding handling to transit, a standard order placed before the cutoff typically arrives within five to ten business days in total. Carrier delays, severe weather and public holidays can extend this and are outside our control.
5. We ship within the United States
Our shipping rates and delivery estimates apply to United States addresses.
Rates are configured for a United States zone in US dollars. If your address is not covered at checkout, email support@marcyclothingny.com before ordering and we will tell you whether we can help.
6. Address accuracy is the customer's responsibility
Please check your shipping address before you complete checkout.
We ship to the address given on the order. If you spot a mistake, email support@marcyclothingny.com immediately with your order number — if the parcel has not yet left us we will correct it. Once a parcel is with the carrier we cannot change its destination, and a parcel returned to us as undeliverable will be refunded less the outbound shipping charge.
7. Lost, delayed or damaged parcels
Contact us if your parcel has not arrived within the estimated window, and we will trace it.
Email support@marcyclothingny.com with your order number. If an item arrives damaged, send a photograph with the same email and we will replace or refund it and cover the return postage — see our Refund Policy.
8. Questions
Write to support@marcyclothingny.com, or call Marcy Clothing on (718) 854-3977. We are at 4409 13th Ave, Brooklyn, NY 11219, and we answer emails within three business days.