Refund policy

1. You have 30 days from delivery to return an item

We accept returns for 30 days from the date your order is delivered.

To be accepted, an item must come back unworn and unwashed, with any tags still attached, in a condition we can sell it in again. Items returned outside the 30-day window, or worn beyond trying on for fit, cannot be accepted.

2. Start a return by emailing us first

Email support@marcyclothingny.com before you post anything back to us.

Put your order number in the subject line and tell us which item you are returning and why. We answer within three business days and will confirm that your item is inside the window and give you the return address. A parcel sent back without contacting us first can take considerably longer to process.

3. You pay return postage, unless the error was ours

The cost of returning an item is yours, except where the fault is ours.

If the item you received is the wrong product, the wrong size to what you ordered, damaged in transit or defective, we pay the return shipping. Email us a photograph with your order number and we will arrange it. Outbound shipping charges on your original order are not refunded on a change-of-mind return; they are refunded in full when the error was ours.

4. There is no restocking fee

We do not charge a restocking fee on any return.

The amount refunded is the price you paid for the item. Nothing is deducted for handling, inspection or repackaging.

5. Refunds are issued to the original payment method

Once your return arrives and passes inspection, we refund to the card or account you paid with.

We process the refund within three business days of receiving the item. How long it then takes to appear on your statement is set by your bank or card issuer, not by us, and is commonly a further three to ten business days.

6. Exchanges are handled as a return plus a new order

To exchange a size or a style, return the original item and place a new order for the one you want.

This is the fastest route, because it does not hold your replacement while the first item is in transit back to us. If you would rather we hold a specific size for you, call the store on (718) 854-3977 and we will check it is on the rail.

7. Items we cannot accept back

Items returned after 30 days, or in a condition we cannot resell, are not eligible for a refund.

That means worn, washed, altered or damaged items, and items returned without their tags. If a return arrives that we cannot accept, we will contact you at the email address on the order before doing anything with it.

8. Questions

Write to support@marcyclothingny.com, or call Marcy Clothing on (718) 854-3977. We are at 4409 13th Ave, Brooklyn, NY 11219, and we answer emails within three business days.